Returns and Refunds Policy for nightyluxezone
At nightyluxezone, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a flexible returns and refunds policy to ensure that you can shop with confidence.
Returns If you would like to return an item, please contact us at [email protected] within 14 days of receiving your order. We will provide you with a return authorization number and instructions for returning the item. Please note that we only accept returns for items that are unused, unworn, and in their original packaging. You are responsible for the cost of return shipping.
Refunds Once we receive your return, we will inspect the item to ensure that it meets our return policy requirements. If the item is in acceptable condition, we will issue a refund to the original payment method within 14 days. Please note that we do not refund shipping charges.
Exchanges If you would like to exchange an item for a different size or style, please contact us at [email protected] within 14 days of receiving your order. We will provide you with a return authorization number and instructions for returning the item. Once we receive your return, we will process the exchange and ship the new item to you. Please note that you are responsible for the cost of return shipping.
Damaged or Defective Items If you receive a damaged or defective item, please contact us at [email protected] within 14 days of receiving your order. We will provide you with a return authorization number and instructions for returning the item. Once we receive your return, we will inspect the item and issue a refund or replacement, depending on your preference.
Shipping Policy We offer free shipping for orders over £99, and we charge £5 for shipping on orders under £99. We ship our products to the United Kingdom and select international destinations. Please note that shipping times may vary depending on your location.
Contact Us If you have any questions or concerns about our returns and refunds policy, please contact us at [email protected].